These FAQs pertain to The Complete Guide to Newborn Photography

What forms of payment do you accept?
You may pay for your product via credit card or Paypal.

When will my products be delivered?
No physical product will be delivered to you. All products are in digital format and will be sent to the email address associated with your Paypal account as soon as you place your order. If you do not receive your product, please be sure to check your spam folder first. If you’re still unable to locate your product don’t hesitate to contact Jessica - we all know computers do wacky things sometimes! :) 

What program do I need to be able to read the guide?

The guide will be sent to you via email in .PDF format. All you need to be able to read the file is the free Adobe Reader, which you can download here.

I downloaded my file successfully, but my computer crashed or I misplaced the file. Do I have to repurchase my product?

No. You will be charged a $25 fee to be sent an additional download link for a lost file. You will only be able to do this one time after your initial purchase, so please make sure you back up your workbook. 

Do you offer any discounts?
Please be sure to like my facebook page to be the first to know of any sales, discounts, or giveaways. 

Is The Complete Guide to Newborn Photography for beginners or advanced photographers?
The Complete Guide to Newborn Photography is a very basic guide, written for beginners. Maybe you don't even know how to use your camera yet. The guide will help walk you through how to become a newborn photographer and will offer extra help and guidance on the newborn portrait process. It will also give you the knowledge to be able to go into a newborn session confidently. This guide does not include video, posing, photoshop tutorials, or information about camera settings or shooting in manual mode. To see a complete list of what is included in the guide, please visit the Guide Details page here

What skills do I need to know to benefit from The Complete Guide to Newborn Photography?

This guide is created for beginners. You can have zero knowledge about photography and still benefit from this guide. However, you will need to know basic photoshop skills to understand the before and after images of my photoshop process. Explanations will be given, but it is not a Photoshop 101 course. With that being said, I do not cover camera settings or how to use your camera in manual mode either. Don't despair if you don't know photoshop or how to shoot in manual mode! This workshop is loaded with information that will still be beneficial to you! If you are unsure or have questions, please feel free to contact Jessica and she will be happy to help guide you in the purchasing process.

I finished my guide, but I still have a few questions or need additional support. Who can I ask?

Jessica offers 1:1 business and marketing mentoring or you can join her private Facebook group open to others who have completed guides or mentoring. This group will help support fellow photographers and continue to help guide them in a fun and encouraging environment.

I mentor and/or teach workshops, am I able to purchase your eWorkshop?
If you’re a photographer who teaches workshops or mentors other photographers you probably will not have a need for a guide. With that being said, you may purchase the guide, but you may NOT use any information in any of my guides for material. This includes rewording my information into your own words.

Can I print my guide to reference?
Yes, you may print your guide for personal reference only. It may come in handy to go over before a session! I actually recommend printing the guide or backing it up, because if your computer crashes or if you misplace the file you will be charged a fee to re-download the guide. 

Can I post the information from my guide on my blog or website?
You may not share information on your blog or website from any of Jessica's guides. Obviously, some of the information such as prepping your client will be shared directly with your client through email or conversation, but there will be no sharing information with the general public through Facebook, blogs, website, etc.

Do you offer refunds?
Due to the digital nature of all my products, no. Please be sure to read the descriptions and ask any questions ahead of time. My store policies can be viewed here.